Member Terms and Conditions

These Member Terms and Conditions (this “Agreement”) apply to all users (“you” or “Member”) who access and/or use the Start Astrology platform for online advice and services (the “Advisor Platform”). 

Start Astrology provides an advisor platform that allows members to locate an advisor to ask questions or request advice and/or services directly from such advisor.  StartAstrology, via the advisor platform, enables a member to communicate directly with the advisor and pay for the services purchased by the member from such advisor. 

Member acknowledges and agrees that Advisors are neither employees nor agents nor representatives of StartAstrology, and Start Astrology assumes no responsibility for any act or omission of any such Advisor. 

Advisors are not employees or agents of Start Astrology or any of its affiliates. All Advisors are independent contractors, and because they are independent contractors, Start Astrology does not control the quality, relevancy, or accuracy of any advice provided by an Advisor and does not determine whether any Advisor is qualified to provide any specific advice, whether an Advisor is categorized correctly or in the most appropriate category to provide the advice sought by a Member, or whether any postings on or transmissions through the Advisor Platform by a Member or an Advisor are accurate, correct, relevant, or appropriate.   

ANY OPINION, RESPONSE, ADVICE, SUGGESTION, PREDICATION, INFORMATION, AND/OR OTHER SERVICE PROVIDED BY ANY ADVISOR IS PROVIDED FOR ENTERTAINMENT PURPOSES ONLY. 

Acceptable Use

By accessing and/or using the Advisor Platform, you represent, warrant, and agree to the following:

  • You are at least 18 years of age. If you are under the age of 18, you may not use or register for the Advisor Platform or provide any personal information to us. Start Astrology reserves the right to immediately terminate any member account and delete his or her information if it believes the member is under the age of 18.
  • The information you submit in your registration form is true, accurate, and complete, and you will maintain and update this information during the term of this Agreement so that it remains true, accurate, current, and complete.
  • You will not undermine, disrupt, or manipulate the integrity of the Member feedback rating system on the Advisor Platform.  Start Astrology may, without notice, remove old ratings or exclude ratings which Start Astrology in its sole discretion believes compromises the integrity of the Member feedback rating system.
  • You will not interfere with or disrupt any Start Astrology servers, networks, or equipment in connection with the Advisor Platform.
  • You will not attempt to gain unauthorized access to any computer system or network connected to the Advisor Platform.
  • You will not transmit, upload, email, post, or otherwise make available through the Advisor Platform: (a) any junk mail, spam, or unsolicited email or bulletin board postings;  (b) any unlawful, harassing, libelous, abusive, threatening, defamatory, vulgar, obscene, racist, harmful, or otherwise objectionable material of any kind; (c) any information or material that infringes a third-party right, including but not limited to intellectual property rights and/or privacy rights; (d) any software viruses, Trojan horses, worms, or any other malicious application or code; or (d) any information or material which may constitute or encourage conduct that is a criminal offense, a civil wrong, or otherwise violates any applicable law.
  • You will not violate any applicable laws, rules, regulations, or ethical codes.
  • Start Astrology enables the transfer of files between Members and Advisors.  When opening such file attachment, it is your responsibility to scan the files with an anti-virus software application.
  • You will not impersonate any person or entity or make any false statement regarding your employment or affiliation with any person or entity.
  • You will not stalk, threaten, or harass any Advisor or Member or infringe on or attempt to infringe on their privacy.
  • Start Astrology may choose to review the Member’s personal profile and amend any typing or spelling errors.
  • Start Astrology may, in its sole discretion, (i) refuse to post or transmit; or (ii) remove any content uploaded by Member.

 

Modification and Termination of Services

Start Astrology may modify or discontinue, temporarily or permanently, any service part of the Advisor Platform, with or without notice to Member without liability to Member or any third party.  StartAstrology, in its sole discretion and for any reason, may terminate Member’s participation in the Advisor Platform and refuse any and all current or future use by Member of the Advisor Platform.

Fees and Payments

All interactions between you and an Advisor will be billed through the Advisor Platform regardless of whether the interaction is online or offline.  You agree to abide by the pricing terms agreed upon with an Advisor while using the Advisor Platform and to pay to Start Astrology all fees for services rendered to you by Advisors.

You may make payments by using the credit card, debit card, or PayPal account you have on file with StartAstrology.  You expressly authorize payments for all fees for each transaction occurring under your account.  All amounts displayed on the Advisor Platform are in US dollars, and You will be charged in USD.  You will ensure that all credit card and payment information you provide is accurate, correct, and kept updated at all times, and that you are fully authorized to use such credit card and payment information.  You may be required to verify your account or payment method via phone or email. For your convenience, you may also deposit amounts to your available balance, a free feature for active accounts.  Fees will then be deducted from your available balance as incurred, either as services are rendered or promptly after a session with an Advisor ends.  For account balances that have not been added to or used for transactions for more than 12 months, Start Astrology reserves the right to charge an administrative fee of up to US $5.00 (the “Account Maintenance Fee”) each month until the earlier of (i) the available account balance has been depleted; or (ii) 36 months have passed since the last transaction.  Such Account Maintenance Fee shall be deducted automatically from the available account balance.  No Account Maintenance Fees will be incurred if the account balance is US $0.00.  You may request a refund of your available account balance by going to your user account and typing the word “refund” in the help search bar and filling out the necessary information.

You will reimburse Start Astrology for any expenses incurred by Start Astrology to collect fees owed by you.  Start Astrology reserves the right to charge interest on any past due amounts of 2% per month or the highest amount permitted by law (if lower).  If a payment method is invalid, and a Member incurs any past due amounts, StartAstrology reserves the right to charge any payment methods associated with the Member’s account for any past due amounts) including any taxes and late fees) until such amounts are paid in full.

Please note that Start Astrology will use reasonable efforts to process payments after the end of each session and within seven (7) business days of each transaction; however, there may be delays due to credit card and debit card payment processes.  Charges incurred over a several day period may be consolidated and charged as a single charge.  If a credit card charge is declined, Start Astrology may attempt to charge any or all other cards you have on file (in one charge or in partial charges if unable to charge the full amount) for the following 60-90 days.

Time charges are based on increments of a minute as measured on Start Astrology’s servers.  Any use of a partial minute is rounded up to a full minute.  Start Astrology’s billing system is not fault-free; therefore, Start Astrology shall not be liable for any problems, miscalculations, or malfunctions in processing payments.  If you believe a mistake has occurred, please submit a ticket through the members area.

Membership

By visiting our website or by becoming a Member of our website, you acknowledge and certify the following:

You are at least 18 years old and the age of majority in each and every jurisdiction in which you live or view our website.

You will not provide or permit access or use of your account or our Services to any other person, including any minor. Your use of our Services must be in compliance with all applicable laws, rules, regulations, and ordinances.

When registering as a Member of our website and continuing during the term of your Membership, you agree to provide us with accurate, complete, and current registration information. Failure to do this shall constitute a breach of these Terms and Conditions and unauthorized access to our website.

Upon registering as a Member, you will choose a display name (to be displayed in chat) and password. You may not select or use a display name of another person, a display name in violation of a third party's property rights, or a display name that is or we deem offensive or otherwise inappropriate. We own all display names and we license them to you. Additionally, you may not use your display name in a way which violates these Terms and Conditions or in a way we deem inappropriate in our sole discretion. We reserve the right to delete any display name.

In visiting our website or using our Services, you may encounter Content that some may consider sexually explicit, offensive, or objectionable, which Content may not be specifically identified as such. You fully assume all risk of loss and harm arising out of you visiting our website or using our Services.

Since our website may contain links or ads to third-party websites or services, you acknowledge and agree that we have no control over, do not endorse, and are not responsible in any way for any actions taken by or damages sustained by you relating to such third-party websites or services. Please note you may be subject to additional terms and conditions that apply when you use third-party websites or services.

Charges and Billing Practices

We charge NO fees for unlimited and unrestricted access to our website's horoscopes, artificial intelligence chat, and other astrology related sections. If access to pay for live chat or live video readings requires an additional fee, the amount of any such fee will be prominently disclosed to you prior to entering the pay chat session. Paid chat session fees are solely at the discretion and control of the chat creator. No charge or transfer will be made to your credit card or related to your alternative payment method without your authorization by accessing the Pay Per Minute areas on your Membership account or authorizing a premium Membership. A premium Membership is a membership that enables you to access services beyond per minute chat or free Members-only services. The amount and possible recurrence of all premium Membership fees will be clearly disclosed to you.

By entering the clearly marked Pay Per Minute areas, you authorize us to make a charge or transfer related to your billing method, of the posted rate, as well as any taxes and service charges that may apply. Credit card users and certain debit card users will be charged $2.00 USD or an amount equal to the first full minute, whichever is greater, upon entering these areas. This nominal amount is automatically refunded to you in the form of a credit to your account once you purchase any premium services. For billing inquiries, or to request a detailed statement of your usage, you may email support@startastrology.com.

There is no fee for basic Membership of our website. However, a nominal onetime authorization may be applied to your credit or debit card upon initial enrollment, which we use to confirm the integrity of your account information. This authorization is typically $2.00 USD, but may vary depending on your payment method or billing currency. The authorization may show on your statement for a few days, but it will expire within 7 to 14 days and then the entire amount of the authorization will be refunded to your credit or debit card.

Some alternative billing methods do not involve this nominal credit card authorization. In some situations, if you decide to enter a fee-based or premium area of the site, however, you must then upgrade to a full membership. At that time, we may apply a similar nominal charge not to exceed $5.00 USD, or an amount of your choosing. The nominal amount will always be prominently disclosed. This nominal amount is automatically refunded to you in the form of a credit to your Member account, and it is credited toward the cost of any premium services you purchase.

Premium Memberships have a published prevailing rate. These fees are prominently disclosed to you prior to your authorization of the Membership charge and its recurrence. Many premium Memberships are time based and therefore a recurring charge is incurred by the Member. An authorization of a premium Membership provides you with the specified timeframe of access to premium services. An example of a specified timeframe is a 30 day recurring premium Membership. Upon signing up for a premium Membership, you are provided 30 days of access to the premium services. If you choose to cancel the recurrence of the premium Membership renewal, your Membership will expire at the end of the initial 30 day period. Premium Memberships are listed in your My Account area of our website and cancellation can be facilitated from that page.

We set a daily spending limit for our Members. This daily limit is a rolling 12-hour limit of charges you may incur. We set this limit in our sole discretion.

If you are paying dollar-based fees in a currency other than U.S. dollars, your bank or financial institution may impose fees for currency exchange and for international transactions. For example, Visa and MasterCard typically charge a 1% processing fee on international transactions and most card-issuing banks add their own small additional fees, generally a percentage of your overall purchase price. Similar considerations apply when there is a difference between the currency in which fees are quoted on our website and the currency in which you make your actual payment. In some situations, we might be able to change your billing currency. To inquire about this, contact support@startastrology.com.

You are responsible for all charges associated with connecting to our website and all amounts owed to your internet service provider. You agree that all such charges incurred by you are entirely your responsibility. For example, depending on your particular location and chosen internet service provider, you may be responsible for long distance charges and/or other communication surcharges.

Termination of Membership

We reserve the right to terminate your Membership at any time for any reason in our sole discretion. This includes but is not limited to we have the right to deny service for accounts and users which in our sole discretion are deemed to be fraudulent or otherwise high risk accounts. We also reserve in our sole discretion the right to report to and cooperate with law enforcement agencies with respect to any claims of potential fraud.

You also may terminate your Membership at any time, subject to your continuing duty to pay all charges incurred by you. You agree this is your sole remedy with respect to any dissatisfaction with us, including but not limited to your dissatisfaction with our Terms and Conditions, any Content available on our website, any amount or type of fees or charges, or our billing practices. You can terminate your Membership by delivering notice to our Customer Service Department by sending an email to support@startastrology.com. To ensure effective cancellation, please provide your log-in name, your full name, and the last 4 digits of your credit or debit card number (or the full account number associated with your alternative payment method).

In the event your account is terminated or canceled, no refund (including but not limited to any Membership fees) will be granted and no online time or other credits will be credited to you or can be converted to other form of reimbursement. Any delinquent or unpaid accounts with unresolved issues with our Customer Service Department or any of our other departments must be fully paid or otherwise resolved before you may re-register with our website. Members using multiple accounts without prior express written permission from us shall have their Membership terminated.

Privacy

Log-in Credentials.  You are responsible for maintaining the confidentiality of your password, username, and any other security information related to your account.  You are fully responsible for all activities that occur under your account. 

Privacy Policy.  By accessing and/or using the Advisor Platform, you agree to the terms of Start Astrology’s Privacy Policy at https://startastrology.com/privacy.php.

Permitted Disclosures.  Start Astrology may disclose Member information, including, but not limited to, personal information, transcripts, surveys, and recordings, to a third party (including the appropriate authorities) if Start Astrology or an Advisor reasonably believes that disclosure (i) is necessary to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority; (ii) would potentially mitigate Start Astrology’s liability in an actual or potential lawsuit; (iii) is necessary or appropriate to protect Start Astrology’s rights or property, or the rights or property of any person or entity; (iv) is necessary or appropriate to enforce this Agreement (including, but not limited to, ensuring payment of fees by Members), or (v) is necessary to deter illegal behavior (including, but not limited to, fraud), or (vi) is necessary because someone may be in danger.

Your Information.  You hereby grant Start Astrology an unlimited, irrevocable, royalty-free license to use, reproduce, edit, copy, transmit, distribute, publicly display, publicly perform, create derivative works based on, on a worldwide basis, any information or content that you post, transmit, deliver, or receive via the Advisor Platform.

Start Astrology may retain your information for the purposes and timeframes as set out in StartAstrology's Privacy Policy. Nevertheless, you acknowledge that Start Astrology is not required to store information (including your transcripts, surveys, and recordings) indefinitely.

Third-Party Websites

The Advisor Platform, or a portion thereof, may also be made available via third-party websites.  If you have accessed the Advisor Platform, or any portion thereof, via a third-party website, such use may be subject to terms and conditions imposed by such third party.  Start Astrology is not responsible for any terms, conditions, policies, acts, or omissions, of any such third parties.

Disclaimers

Start Astrology is not responsible for reviewing, endorsing, recommending, verifying, evaluating, warranting, or guaranteeing the qualifications, expertise, claims, or background of any Advisor or any opinion, response, advise, prediction, recommendation, information, or other service provided by any Advisor.  StartAstrology shall not be deemed the provider of any of the Advisor’s services or other information acquired through the Advisor Platform. 

MEMBER ACKNOWLEDGES AND AGREES THAT THE ADVISOR PLATFORM IS PROVIDED “AS IS” AND THEREFORE WILL NOT HAVE ANY CLAIM OR DEMAND AGAINST StartAstrology, ITS AFFILIATES, OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, REPRESENTATIVES, OR AGENTS WITH RESPECT TO THE ADVISOR PLATFORM.  USE OF THE ADVISOR PLATFORM IS AT THE MEMBER’S SOLE RISK.  TO THE FULLEST EXTENT ALLOWED BY LAW, StartAstrology EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, OR ACCURACY.

Start Astrology does not assume, and will not be liable for: (1) the accuracy or availability of the Advisor Platform; or (2) any damages or injury arising from or related to the Advisor Platform and/or any opinion, response, advice, prediction, recommendation, information, and/or other service provided or not provided by any Advisor.  Start Astrology does not guarantee that Start Astrology’s service will be uninterrupted or that it will be timely, secure, or error-free.

Links and Advertisements

The Sites may contain links or other content (including advertisements on its own behalf or paid advertisements on behalf of third parties) related to web sites, products and/or services offered by third parties and Company has no control over any such linked content or anything provided by any such third party. The Member acknowledges and agrees that Company is not responsible for such third party links, content, web sites, products or services and will not be responsible or liable for anything related thereto and agrees that Company will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged by or in connection with the use of or reliance on any such link, web site, content, product and/or service.

Intellectual Property

The Sites contain copyrighted material, trade secrets, trademarks, patents and other proprietary information owned by Company (“Intellectual Property”), one of its affiliated companies, or its licensors. This Agreement does not grant to the Member any rights to any Intellectual Property appearing on the Sites or any services offered by Company. The Member may not create any derivative or similar work or technology based upon any Intellectual Property of Company, an affiliated company, or its licensors.  Member may not sub-license, assign, transfer, sell or make any other commercial use of his or her membership in the Sites.

Company, its affiliated companies or its suppliers are the sole owners of all Intellectual Property.  Except as otherwise expressly set forth or provided in this Agreement, Company, its affiliated companies or its suppliers shall retain all ownership rights in and to all Intellectual Property and content displayed on the Sites, including copies of data transferred or received by Member through the Sites. This section shall survive expiration or termination of this Agreement.

Limitation of Liability

MEMBER EXPRESSLY UNDERSTANDS AND AGREES THAT LIVEPERSON, ITS AFFILIATES, AND ANY OF THE FOREGOING'S OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS SHALL NOT BE LIABLE TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE). MEMBER FURTHER EXPRESSLY UNDERSTANDS AND AGREES THAT: (A) LIVEPERSON, ITS AFFILIATES AND THE FOREGOING'S OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS' AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE SITES WILL NOT EXCEED THE LESSER OF THE TOTAL AMOUNT OF MONEY PAID BY MEMBER TO EXPERTS THROUGH THE APPLICABLE SITE IN THE ONE MONTH PERIOD PRIOR TO THE DATE THE CLAIM AROSE AND $100; AND (B) LIVEPERSON DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT OR ACTION BROUGHT BY AN EXPERT IN CONNECTION WITH PAYMENT FOR SERVICES BY THE MEMBER AND MEMBER AGREES TO INDEMNIFY, DEFEND AND HOLD LIVEPERSON HARMLESS IN CONNECTION WITH ANY SUCH CLAIM. THE FOREGOING LIMITATIONS AND EXCLUSIONS WILL APPLY REGARDLESS OF WHETHER THE CAUSE OF ACTION ARISES IN CONTRACT, IN TORT OR OTHERWISE AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY OR NEGLIGENCE.

Indemnification

Member shall defend, indemnify and hold Company, its affiliates and its and their officers, directors, employees, consultants, representatives and agents (collectively, the "Indemnified Parties") harmless from any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against an Indemnified Party related to: (a) any breach of any representation, warranty, covenant or agreement made or to be performed by Member according to this Agreement; (b) Member's refusal to pay for services provided by any Advisor; (c) any content Member submits, posts or transmits through a Site and/or the Advisor Platform or otherwise provided by Member; and (d) Member's use of any Site and/or the Advisor Platform. This section shall survive expiration or termination of this Agreement.

Copyright Policy

Company respects the intellectual property of others, and we ask our users to do the same.  Company may terminate the account or access of users who infringe the intellectual property rights of others.  If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • a description of the copyrighted work, including the location where the copyrighted work exists;
  • your telephone number, and email address;
  • a statement by you that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
  • a statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Miscellaneous

Company may provide notices or other communications to you regarding changes to this Agreement and/or changes to any aspect of the Advisor Platform or Sites, by email to the email address that we have on record, by regular mail or by posting on the Site and/or the Advisor Platform. The date of receipt shall be deemed the date on which such notice is given.

You shall not assign your rights or obligations pursuant to this Agreement without the prior, written consent of Company.

Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound. This Agreement shall be interpreted only in accordance with the laws of the State of New York (excluding any rules governing choice of laws), and any legal proceeding arising out of this Agreement will occur exclusively in the courts located in New York, New York. This Agreement will be binding and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto. This Agreement (and the policies referenced herein and incorporated by reference) constitutes the entire agreement between Company and Member with respect to the subject matter hereof, and Member has not relied upon any promises or representations by Company with respect to the subject matter except as set forth herein. Persons and entities who live in a territory that is prohibited by law from entering into trade relations with the United States are not permitted to use or access the Advisor Platform or the Sites.

No amendment to this Agreement will be effective unless made in writing. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.